Question 1

Can I use my own domain?

Accepted Answer

Yes — connect any domain you own to your DineMate website on the Starter plan and above. We handle SSL automatically.

Question 2

Can I print thermal bills?

Accepted Answer

Yes. The POS works with standard 58mm and 80mm thermal printers over USB, LAN or Bluetooth — including kitchen order tickets.

Question 3

Can I manage multiple branches?

Accepted Answer

On the Enterprise plan you can add unlimited branches, each with its own menu, staff and stock — all reporting into one head-office dashboard.

Question 4

Can customers order online?

Accepted Answer

Yes — guests can order from the QR menu at the table or from your website for pickup and delivery. Orders land straight in your POS and kitchen display.

Question 5

Does it work on mobile?

Accepted Answer

Everything — POS, dashboard, inventory and reports — runs in the browser on any phone or tablet, plus a dedicated owner app for iOS and Android.

Question 6

Do you offer a free trial?

Accepted Answer

We onboard every restaurant personally instead of a self-serve trial — book a quick demo, we get you live, and you pick a plan that fits. Plans are month-to-month with no lock-in.